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Quality Assurance

Opening an account on the Clearline Health Network gives you access to over 400 Hospitals Nation-wide. So no matter where your work, holiday plans or leisure activities take you, you have cover anywhere in Nigeria.

We pool up funds from clients and accredit providers to provide the health care services, but the main value we add is to monitor the services given by the providers to ensure that:

• You have unlimited access to healthcare services any time you need it within the country.
• You are treated with concern while receiving care in any providers' office.
• We monitor all treatment given to you through our encounter data forms available online for the providers monthly.
• A frequent visit to the hospital for the same illness by the same individual is investigated to ensure that the patient is given the right treatment.
• Major illness is prevented or delayed by constant monitoring of patients with tendencies of chronic conditions.
• Unscheduled regular visits to the providers to see how they care for our clients.
• A client service manager is attached to a group of enrollees to ensure satisfaction.
• 24 hour helplines for immediate emergency care when necessary and conflict resolutions.
• form is placed in corporate clients office to assist documentation of grievance.
• Each grievance is investigated and addressed within 7days depending on the urgency.

With more than 200 thousand beneficiaries nation-wide, we have the advantages of:

1 Better Healthcare benefit Package
2 Larger pool of funds
3 Moderate premium
4 Much more providers to choose from
5 Greater national spread of healthcare providers
6 Better pricing .
7 Professional management o fcases
8 Financially, unlimited health cover
9 “A thorough ” understanding of medical practice, health service administration, Claims Management, Quality Assurance, Healthcare Underwriting, Interpretation of medical laws, Excellent Customer Care and Financial Management.
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